How can we help?
How do I post a video Shuffle made?
Tap the link in Shuffle's text, then tap Post.
Take me thereHow do I fix a post before it goes up?
Tap Fix it and say what you want changed. Shuffle makes a new one for you to check.
Take me thereCan it use my own voice?
Yes. Send a voice recording with your request and the video uses your own recording.
Will it post without me?
No. Every post waits for your OK unless you turn off "Ask me before each post goes up".
Take me thereHow do I change when it posts?
Open the series, tap Edit, and change "When should it post?".
Take me thereHow do I pause posting?
Open the series, tap the three dots and choose Pause. Tap Resume to start again.
Take me thereHow do I add my Instagram, TikTok or YouTube?
Tap Connected accounts, then tap the one you want to add. It takes a minute.
Take me thereCan it answer messages and comments from my customers?
Yes. It reads them first and sends nothing until you turn it on in Messages.
Take me thereWhat does it cost?
3 videos free to start, no card. Plans from $99/mo.
Take me thereWhat if my posts run out?
Tap Keep posting to pick a plan or add more.
Take me thereHow do I cancel?
Open Billing and tap Manage subscription. You can cancel anytime.
Take me thereHow do I stop the texts?
Reply STOP. Reply START to turn them back on.
Still stuck? Text Shuffle and say what’s wrong. It answers these too.